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Date
2020-01-07
Author
Söllner, Matthias
Subject
004  Data processing and computer science  300  Social sciences  InformationssystemProviderVertrauen
URI
doi:10.17170/kobra-202010211983

doi:10.24251/HICSS.2020.630
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Konferenzveröffentlichung

Same Same But Different? A Two-Foci Perspective on Trust in Information Systems

Abstract
Trust is one of the most important factors driving the adoption and use of information systems. The goal of this paper is to provide a first evaluation of a conceptual piece claiming a) that users distinguish between their trust in an IS and the provider of this IS and b) that both kinds of trust are important for the success sustainable success of IS providers. To evaluate the claims, a research model is developed and evaluated using data of 234 students during the introduction of a new IS at an European university. The results provide support for both claims, since the correlation between the two trust constructs is low, and the nomological networks differ. Regarding the importance of both constructs, trust in the IS is found to have an important impact of the use of the IS, whereas trust in the provider is a major driver of the users’ loyalty.
Citation
In: Hawaii International Conference on System Sciences (Hrsg.):  Proceedings of the 53rd Annual Hawaii International Conference on System Sciences. ScholarSpace:  Honolulu, Hawaii  2020-01-07,  S. 5129-5138;  isbn:978-0-9981331-3-3
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Citation
@inproceedings{doi:10.17170/kobra-202010211983,
   author={Söllner, Matthias},
   title={Same Same But Different? A Two-Foci Perspective on Trust in Information Systems},
   booktitle={Proceedings of the 53rd Annual Hawaii International Conference on System Sciences},
   month={01},
   year={2020}
}
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2020-10-22T14:03:49Z
2020-10-22T14:03:49Z
2020-01-07
doi:10.17170/kobra-202010211983
http://hdl.handle.net/123456789/11889
eng
ScholarSpace
Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
advances in research on trust
trust systems
digital technologies
information system
interpersonal trust theory
longitudinal field study
trust
004
300
Same Same But Different? A Two-Foci Perspective on Trust in Information Systems
Konferenzver&ouml;ffentlichung
Trust is one of the most important factors driving the adoption and use of information systems. The goal of this paper is to provide a first evaluation of a conceptual piece claiming a) that users distinguish between their trust in an IS and the provider of this IS and b) that both kinds of trust are important for the success sustainable success of IS providers. To evaluate the claims, a research model is developed and evaluated using data of 234 students during the introduction of a new IS at an European university. The results provide support for both claims, since the correlation between the two trust constructs is low, and the nomological networks differ. Regarding the importance of both constructs, trust in the IS is found to have an important impact of the use of the IS, whereas trust in the provider is a major driver of the users&rsquo; loyalty.
open access
S&ouml;llner, Matthias
Honolulu, Hawaii
doi:10.24251/HICSS.2020.630
Informationssystem
Provider
Vertrauen
publishedVersion
2020-01
Wailea, Hawaii
Proceedings of the 53rd Annual Hawaii International Conference on System Sciences
Hawaii International Conference on System Sciences
isbn:978-0-9981331-3-3
5129-5138
false
Hawaii International Conference on System Sciences 2020
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Attribution-NonCommercial-NoDerivatives 4.0 International
Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 International