Konferenzveröffentlichung
Same Same But Different? A Two-Foci Perspective on Trust in Information Systems
Zusammenfassung
Trust is one of the most important factors driving the adoption and use of information systems. The goal of this paper is to provide a first evaluation of a conceptual piece claiming a) that users distinguish between their trust in an IS and the provider of this IS and b) that both kinds of trust are important for the success sustainable success of IS providers. To evaluate the claims, a research model is developed and evaluated using data of 234 students during the introduction of a new IS at an European university. The results provide support for both claims, since the correlation between the two trust constructs is low, and the nomological networks differ. Regarding the importance of both constructs, trust in the IS is found to have an important impact of the use of the IS, whereas trust in the provider is a major driver of the users’ loyalty.
Zitierform
In: Hawaii International Conference on System Sciences (Hrsg.): Proceedings of the 53rd Annual Hawaii International Conference on System Sciences. ScholarSpace: Honolulu, Hawaii 2020-01-07, S. 5129-5138; isbn:978-0-9981331-3-3Zitieren
@inproceedings{doi:10.17170/kobra-202010211983,
author={Söllner, Matthias},
title={Same Same But Different? A Two-Foci Perspective on Trust in Information Systems},
booktitle={Proceedings of the 53rd Annual Hawaii International Conference on System Sciences},
month={01},
year={2020}
}
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2020-10-22T14:03:49Z 2020-10-22T14:03:49Z 2020-01-07 doi:10.17170/kobra-202010211983 http://hdl.handle.net/123456789/11889 eng ScholarSpace Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ advances in research on trust trust systems digital technologies information system interpersonal trust theory longitudinal field study trust 004 300 Same Same But Different? A Two-Foci Perspective on Trust in Information Systems Konferenzveröffentlichung Trust is one of the most important factors driving the adoption and use of information systems. The goal of this paper is to provide a first evaluation of a conceptual piece claiming a) that users distinguish between their trust in an IS and the provider of this IS and b) that both kinds of trust are important for the success sustainable success of IS providers. To evaluate the claims, a research model is developed and evaluated using data of 234 students during the introduction of a new IS at an European university. The results provide support for both claims, since the correlation between the two trust constructs is low, and the nomological networks differ. Regarding the importance of both constructs, trust in the IS is found to have an important impact of the use of the IS, whereas trust in the provider is a major driver of the users’ loyalty. open access Söllner, Matthias Honolulu, Hawaii doi:10.24251/HICSS.2020.630 Informationssystem Provider Vertrauen publishedVersion 2020-01 Wailea, Hawaii Proceedings of the 53rd Annual Hawaii International Conference on System Sciences Hawaii International Conference on System Sciences isbn:978-0-9981331-3-3 5129-5138 false Hawaii International Conference on System Sciences 2020
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