| dc.date.accessioned | 2020-10-28T10:41:34Z | |
| dc.date.available | 2020-10-28T10:41:34Z | |
| dc.date.issued | 2020 | |
| dc.identifier | doi:10.17170/kobra-202010231997 | |
| dc.identifier.uri | http://hdl.handle.net/123456789/11902 | |
| dc.language.iso | eng | eng |
| dc.publisher | GITO Verlag | |
| dc.rights | Urheberrechtlich geschützt | |
| dc.rights.uri | https://rightsstatements.org/page/InC/1.0/ | |
| dc.subject | trust | eng |
| dc.subject | smart personal assistant | eng |
| dc.subject | conversational agent | eng |
| dc.subject | literature review | eng |
| dc.subject | research agenda | eng |
| dc.subject.ddc | 300 | |
| dc.title | Trust in Smart Personal Assistants: A Systematic Literature Review and Development of a Research Agenda | eng |
| dc.type | Konferenzveröffentlichung | |
| dcterms.abstract | Smart Personal Assistants (SPA) fundamentally influence the way individuals perform tasks, use services and interact with organizations. They thus bear an immense economic and societal potential. However, a lack of trust - rooted in perceptions of uncertainty and risk - when interacting with intelligent computer agents can inhibit their adoption. In this paper, we conduct a systematic literature review to investigate the state of knowledge on trust in SPAs. Based on a concept-centric analysis of 50 papers, we derive three distinct research perspectives that constitute this nascent field: user interface-driven, interaction-driven, and explanation-driven trust in SPAs. Building on the results of our analysis, we develop a research agenda to spark and guide future research surrounding trust in SPAs. Ultimately, this paper intends to contribute to the body of knowledge of trust in artificial intelligence-based systems, specifically SPAs. It does so by proposing a novel framework mapping out their relationship. | eng |
| dcterms.accessRights | open access | |
| dcterms.creator | Zierau, Naim | |
| dcterms.creator | Engel, Christian | |
| dcterms.creator | Söllner, Matthias | |
| dcterms.creator | Leimeister, Jan Marco | |
| dc.publisher.place | Berlin | |
| dc.relation.doi | doi:10.30844/wi_2020_a7-zierau | |
| dc.subject.swd | Computerunterstütztes Lernen | ger |
| dc.subject.swd | Vertrauen | ger |
| dc.subject.swd | Forschungsplanung | ger |
| dc.type.version | publishedVersion | |
| dcterms.event.date | 2020-03 | |
| dcterms.event.place | Potsdam | |
| dcterms.source.collection | Entwicklungen, Chancen und Herausforderungen der Digitalisierung. Band 1: Proceedings der 15. Internationalen Tagung Wirtschaftsinformatik 2020 | ger |
| dcterms.source.editor | Gronau, Norbert | |
| dcterms.source.editor | Heine, Moreen | |
| dcterms.source.editor | Krasnova, Hanna | |
| dcterms.source.editor | Pousttchi, Key | |
| dcterms.source.identifier | ISBN 978-3-95545-335-0 | |
| dcterms.source.pageinfo | 99-114 | |
| kup.iskup | false | |
| dcterms.event | 15. Internationalen Tagung Wirtschaftsinformatik 2020 | ger |
