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Not All Reviews are Equal - a Literature Review on Online Review Helpfulness

dc.date.accessioned2021-04-28T09:36:16Z
dc.date.available2021-04-28T09:36:16Z
dc.date.issued2019
dc.identifierdoi:10.17170/kobra-202104153673
dc.identifier.urihttp://hdl.handle.net/123456789/12750
dc.language.isoengeng
dc.publisherAssociation for Information Systems
dc.rightsUrheberrechtlich geschützt
dc.rights.urihttps://rightsstatements.org/page/InC/1.0/
dc.subjectonline reviewseng
dc.subjectreview helpfulnesseng
dc.subjectliterature revieweng
dc.subjectresearch agenda
dc.subjectco-topic analysiseng
dc.subject.ddc004
dc.titleNot All Reviews are Equal - a Literature Review on Online Review Helpfulnesseng
dc.typeKonferenzveröffentlichung
dcterms.abstractThe amount of online reviews is growing significantly. Between 2014 and 2017, the number of reviews for TripAdvisor grew by 300% and for Yelp by 208%. However, not all online reviews are equally valuable. Some reviews are perceived to be more helpful or trustworthy then others. Hence, plethora of scholars have investigated the role of online reviews and researched factors and characteristics determining its helpfulness. Nevertheless, mixed findings were found. Consequently, the purpose of our paper is to present a holistic and representative analysis of the literature on factors indicating the helpfulness of online reviews. In total, we analyzed 81 journal articles and inductively created a framework resulting in four dimensions: review-related factors, reviewer-related factors, reader related factors and environment-related factors. The results reveled that researchers mainly focused on factors of the first two dimensions and that the findings are inconsistent and need to be further researched in the future.eng
dcterms.accessRightsopen access
dcterms.creatorRietsche, Roman
dcterms.creatorFrei, Daniel
dcterms.creatorStöckli, Emanuel
dcterms.creatorSöllner, Matthias
dc.subject.swdProduktbewertungger
dc.subject.swdRezensionger
dc.subject.swdVertrauenswürdigkeitger
dc.type.versionpublishedVersion
dcterms.event.date2019-06
dcterms.event.placeStockholm & Uppsala, Sweden
dcterms.source.collectionProceedings of the 27th European Conference on Information Systems (ECIS)eng
dcterms.source.editorEuropean Conference on Information Systems
dcterms.source.identifierISBN 978-1-7336325-0-8
kup.iskupfalse
dcterms.event27th European Conference on Information Systems (ECIS)eng
dcterms.source.articlenumberResearch Paper 58


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