AuthorWinkler, RainerSöllner, MatthiasNeuweiler, Maya LisaRossini, Flavia ContiLeimeister, Jan Marco
Subject004 Data processing and computer science Computerunterstütztes LernenAssistenzsystemMensch-Maschine-KommunikationComputer Supported Cooperative WorkAmazon Alexa
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Alexa, Can You Help Us Solve This Problem? How Conversations With Smart Personal Assistant Tutors Increase Task Group Outcomes
Despite a growing body of research about the design and use of Smart Personal Assistants, existing work has mainly focused on their use as task support for individual users in rather simple problem scenarios. Less is known about their ability to improve collaboration among multiple users in more complex problem settings. In our study, we directly compare 21 groups who either use a Smart Personal Assistant tutor or a human tutor when solving a problem task. The results indicate that groups interacting with Smart Personal Assistant tutors show significantly higher task outcomes and higher degrees of collaboration quality compared to groups interacting with human tutors. The results are used to suggest areas for future research in the field of computer-supported collaboration.
CitationIn: AMC (Hrsg.): Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, Glasgow, Scotland, UK, May 04-09, 2019.. Association for Computing Machinery: New York 2019, S. ; ISBN 978-1-4503-5971-9
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