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Konferenzveröffentlichung
Using Smart Personal Assistants for Online Learning Activities: What benefits can we expect?
(GITO Verlag, 2020)
With the increasing popularity of massive open online courses, universities are able to reach a wider audience without restriction and for comparably low costs. However, in these learning environments, educators are hardly able to offer individual support to their learners. According to learning theory, the lack of individual support in online learning environments can considerably limit learning success. In our paper, we argue that new emerging Smart Personal Assistants (SPAs) have the capabilities to address this ...
Konferenzveröffentlichung
Trust in Smart Personal Assistants: A Systematic Literature Review and Development of a Research Agenda
(GITO Verlag, 2020)
Smart Personal Assistants (SPA) fundamentally influence the way individuals perform tasks, use services and interact with organizations. They thus bear an immense economic and societal potential. However, a lack of trust - rooted in perceptions of uncertainty and risk - when interacting with intelligent computer agents can inhibit their adoption. In this paper, we conduct a systematic literature review to investigate the state of knowledge on trust in SPAs. Based on a concept-centric analysis of 50 papers, we derive ...