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Aufsatz
Rechtsverträgliche und qualitätszentrierte Gestaltung für "KI made in Germany"
(2020-02-21)
Künstlich intelligente (KI) Systeme erfreuen sich immer größerer Beliebtheit. Insbesondere smarte persönliche Assistenten (SPAs) von Amazon, Google und vielen weiteren verzeichnen ein stetiges Marktwachstum. Den vielfältigen Potenzialen dieser KI-Systeme stehen jedoch auch zahlreiche Risiken gegenüber. Berichte von Datenpannen und -lecks häufen sich und haben bei Nutzern eine zunehmende Skepsis zur Folge, was zu einem gespaltenen Bild von KI in der Gesellschaft beiträgt. Diesem Problem stellt sich das Forschungsprojekt ...
Teil eines Buches
Die Problematik der Minderung bei sozialen Dienstleistungen
(Nomos, 2020)
„Keine Minderung beim Dienstvertrag“. So lautet ein hergebrachtes zivilrechtliches Dogma. Nach diesem Dogma sollen sich Qualitätsmängel bei Dienstleistungen nicht auf die Vergütung auswirken, die als Gegenleistung für schlecht erbrachte Dienste beansprucht werden kann. Freilich: bei gewissen Dienstleistungen, die immer wieder Gegenstand öffentlicher Aufmerksamkeit werden, besteht offenbar das Bedürfnis, diese Art der Folgenlosigkeit schlechter Leistungsqualität zu vermeiden. Gemeint sind soziale Dienstleistungen, ...
Konferenzveröffentlichung
SPAM – A Process Model for Developing Smart Personal Assistants
(ScholarSpace, 2020)
Information technology capabilities are growing at an impressive pace and increasingly overstrain the cognitive abilities of users. User assistance systems such as online manuals try to help the user in handling these systems. However, there is strong evidence that traditional user assistance systems are not as effective as intended. With the rise of smart personal assistants, such as Amazon’s Alexa, user assistance systems are becoming more sophisticated by offering a higher degree of interaction and intelligence. ...
Aufsatz
A review of inter-firm relationship quality in supply chains
(2020-03-28)
Purpose – This paper aims to conduct a review of the recent literature on inter-firm relationship quality (RQ) in supply chain (SC) settings.
Design/methodology/approach – 100 English-language scientific publications on inter-firm RQ, published from 2006 to 2015 were selected and analyzed by using a content analysis approach.
Findings – The results of the frequency analysis map the antecedents, dimensions and consequences - particularly the performance and behavioral intentions of collaborating partners - of ...
Konferenzveröffentlichung
Towards a Technique for Modeling New Forms of Collaborative Work Practices – The Facilitation Process Model 2.0
(University of Hawaii at Manoa, Hamilton Library, ScholarSpace, 2020)
Collaboration Engineering (CE) is an approach for the design and deployment of repeatable collaborative work practices that can be executed by practitioners themselves without the ongoing support of external collaboration professionals. A key design activity in CE concerns modeling current and future collaborative work practices. CE researchers and practitioners have used the Facilitation Process Model (FPM) technique. However, this modeling technique suffers from a number of shortcomings to model contemporary ...
Konferenzveröffentlichung
Unlocking Transfer Learning in Argumentation Mining: A Domain-Independent Modelling Approach
(GITO Verlag, 2020)
Argument identification is the fundamental block of every Argumentation Mining pipeline, which in turn is a young upcoming field with multiple applications ranging from strategy support to opinion mining and news fact-checking. We developed a model, which is tackling the two biggest practical and academic challenges of the research field today. First, it addresses the lack of corpus-agnostic models and, second, it tackles the problem of human-labor-intensive NLP models being costly to develop. We do that by suggesting ...
Konferenzveröffentlichung
Systematische Entwicklung eines Lerntools zur Erhöhung der Argumentationsfähigkeiten von Studierenden
(GITO Verlag, 2020)
Die Digitalisierung führt zu neuen Anforderungen an Fähigkeiten und Kenntnissen, die Studierende in ihrem zukünftigen Berufsleben benötigen. Metakognitive Lernkompetenzen und Higher Order Thinking Skills werden dabei immer wichtiger, um Herausforderungen der Zukunft zu lösen. Eine Unterklasse dieser Fähigkeiten, die wesentlich zu Kommunikation, Kollaboration und Problemlösung beiträgt, ist die Fähigkeit, strukturiert und reflektierend zu argumentieren. Bildungseinrichtungen haben jedoch Schwierigkeiten, die für die ...
Konferenzveröffentlichung
Using Smart Personal Assistants for Online Learning Activities: What benefits can we expect?
(GITO Verlag, 2020)
With the increasing popularity of massive open online courses, universities are able to reach a wider audience without restriction and for comparably low costs. However, in these learning environments, educators are hardly able to offer individual support to their learners. According to learning theory, the lack of individual support in online learning environments can considerably limit learning success. In our paper, we argue that new emerging Smart Personal Assistants (SPAs) have the capabilities to address this ...
Konferenzveröffentlichung
Trust in Smart Personal Assistants: A Systematic Literature Review and Development of a Research Agenda
(GITO Verlag, 2020)
Smart Personal Assistants (SPA) fundamentally influence the way individuals perform tasks, use services and interact with organizations. They thus bear an immense economic and societal potential. However, a lack of trust - rooted in perceptions of uncertainty and risk - when interacting with intelligent computer agents can inhibit their adoption. In this paper, we conduct a systematic literature review to investigate the state of knowledge on trust in SPAs. Based on a concept-centric analysis of 50 papers, we derive ...
Dissertation
Internal Interruptions at Work
(2020)
This dissertation investigates internal interruptions at work, one of the main drivers of multitasking behaviour. The four empirical studies cumulated in this dissertation examine the preconditions to internal interruptions at work, the reasons behind why individuals interrupt themselves, the strategic advantage of internal interruptions, and impact of internal interruptions on performance. The main goals of this dissertation are to uncover the underlying processes of internal interruptions and observe it in real ...