Working paper
Organizational excellence through quality governance
Zusammenfassung
This paper provides an overview of an Enterprise Engineering method called IEM (Integrated Enterprise Modeling) and it describes the usage of SIX SIGMA approach for performance measurement of an enterprise. Based on these two instruments a methodology including procedure and tools is developed, which allows enterprises to define their adequate quality criteria for performance, to measure performance and quality and to derive reasonable actions to take for optimization. Determination of adequate quality and performance criteria and reasonable measures for the enterprise organization means “Quality Governance”.
Zitieren
@unpublished{urn:nbn:de:hebis:34-2008021920384,
author={Jochem, Roland},
title={Organizational excellence through quality governance},
year={2008}
}
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2008-02-19T14:03:04Z 2008-02-19T14:03:04Z 2011-08-24T13:16:38Z 2008-02-19T14:03:04Z urn:nbn:de:hebis:34-2008021920384 http://hdl.handle.net/123456789/2008021920384 255902 bytes application/pdf eng Urheberrechtlich geschützt https://rightsstatements.org/page/InC/1.0/ Quality Governance Concurrent Engineering Six Sigma Business Process Engineering TQM 500 650 Organizational excellence through quality governance Working paper This paper provides an overview of an Enterprise Engineering method called IEM (Integrated Enterprise Modeling) and it describes the usage of SIX SIGMA approach for performance measurement of an enterprise. Based on these two instruments a methodology including procedure and tools is developed, which allows enterprises to define their adequate quality criteria for performance, to measure performance and quality and to derive reasonable actions to take for optimization. Determination of adequate quality and performance criteria and reasonable measures for the enterprise organization means “Quality Governance”. open access Jochem, Roland Proceedings of the 1st ICOMP - Quality Management Practices for Organizational Excellence, 16 - 17 August 2007, Mumbai, India. Qualitätsmanagement Unternehmensplanung
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