Im Rahmen der Anforderungsermittlung werden verschiedene Methoden, wie Befragungs‐ und Beobachtungstechniken eingesetzt, um die bewussten Kundenanforderungen zu erfassen. Verborgene (unbewusste) Kundenanforderungen werden dabei meist nicht berücksichtigt. Aus erhobenen Kundenanforderungen lassen sich z.B. mit einer QFD die späteren Produktmerkmale ableiten. Aufgrund der unscharfen Kundenanforderungslage kommt es bei dem entwickelten Produkt oft zu einer Abweichung von den vom Kunden gewünschten Eigenschaften. Jede ...

Customer requirements form the basis of every product development project. Incomplete requirements and lack of involvement of customers are the main factors for the failure of a product at the buyer's market (Hull et al. 2011). The Quality Function Deployment (QFD) describes a common method for translating customer requirements into product features. For this purpose, the QFD provides various matrices for the prioritization and quantification of the requirements, through the various phases of the product development. ...

If features meet customer requirements to 100%, one speaks about quality. In the context of the requirement identification various methods are used to generate the conscious customer requirements. Hidden (unconscious) customer requirements are not taken into account. From collected customer requirements, however, the later features can be derived. Therefore, in the developed product it often comes to a deviation from the characteristics required by the customer. Any deviation results in a lower product quality. The ...