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Development of a Passenger Assistance System to Increase the Attractiveness of Local Public Transport

Faulhaber, Anja K.
Hegenberg, Jens
Kahnt, Sophie Elise
Lambrecht, Franz
Leonhäuser, Daniel
Saake, Stefan
Wehr, Franka
Schmidt, Ludger
Sommer, Carsten

In this paper, we present a concept for an assistance system for public transport passengers currently being developed for Kassel, Germany, and its surrounding area. The assistance system aims at increasing the attractiveness of local public transport by reducing barriers to use, thus promoting sustainable travel behavior. Three main barriers were identified: crowded vehicles, missed connections, and inconveniences in the transportation of shopping bags and luggage. To tackle these issues, three assistance system services were conceptualized: the occupancy rate informing passengers about the occupancy level of vehicles, the transfer connection monitor and secure system giving passengers the option to communicate transfer connection requests, and the delivery service allowing the use of public transport while shopping without the need to transport purchased goods. The three services are presented in detail along with the user interfaces they will be integrated into. Moreover, for the further implementation of the assistance system, a user requirement analysis is outlined. We finally give an overview and outlook regarding the implementation and evaluation of the concept in laboratory studies and a one-year field study.

Sponsor
Gefördert durch den Publikationsfonds der Universität Kassel
Citation
In: Sustainability Volume 14 / Issue 7 (2022-03-22) , S. ; eissn:2071-1050
Collections
@article{doi:10.17170/kobra-202204206052,
  author    ={Faulhaber, Anja K. and Hegenberg, Jens and Kahnt, Sophie Elise and Lambrecht, Franz and Leonhäuser, Daniel and Saake, Stefan and Wehr, Franka and Schmidt, Ludger and Sommer, Carsten},
  title    ={Development of a Passenger Assistance System to Increase the Attractiveness of Local Public Transport},
  keywords ={380 and 620 and Öffentlicher Personennahverkehr and Nachhaltigkeit and Mobilität and Assistenzsystem and Auslastung and Prognose and Fahrgastinformation},
  copyright  ={http://creativecommons.org/licenses/by/4.0/},
  language ={en},
  journal  ={Sustainability},
  year   ={2022-03-22}
}