Date
2018Subject
620 Engineering 650 Management and public relations MontageHandarbeitMenschliches VersagenWahrscheinlichkeitEvaluationSoftwarewerkzeugVerbraucherzufriedenheitKano-ModellMetadata
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Aufsatz
Adapting Kano's Theory for weighting and implementing customers requirements on a software tool for assessing human reliability in manual assembly
Abstract
The following paper illustrates the conception of an Excel-based software tool developed to predict human error probabilities in manual assembly lines. In this regard, the paper clearifies how reliable risk analyses of manual work tasks can be carried out with the help of a software tool. Furthermore, to initiate a high user-friendliness, a high acceptance and a high level of dissemination, this paper deals with a Kano survey concerning customer requirements on the developed software tool. As a result, it will be examined how customer requirements on a software tool for the automated evaluation of human errors in manual assembly can be subdivided into basic requirements, performance requirements and enthusiasm requirements. The paper concludes with an approach to widen Kano's theory by suggesting a quantitative method to find out the weighted significance of costumers' requirements.
Citation
In: International journal for quality research (IJQR) Volume 12 / Number 4 (2018) , S. 835-850 ; EISSN 1800-7473Citation
@article{doi:10.17170/kobra-202103243591,
author={Kern, Christian and Refflinghaus, Robert},
title={Adapting Kano's Theory for weighting and implementing customers requirements on a software tool for assessing human reliability in manual assembly},
journal={International journal for quality research (IJQR)},
year={2018}
}
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2021-04-15T11:22:40Z 2021-04-15T11:22:40Z 2018 doi:10.17170/kobra-202103243591 http://hdl.handle.net/123456789/12710 eng Namensnennung-Nicht-kommerziell 4.0 International http://creativecommons.org/licenses/by-nc/4.0/ manual assembly operations human error probability software-based evaluation customer requirements customer satisfaction Kano´s theory 620 650 Adapting Kano's Theory for weighting and implementing customers requirements on a software tool for assessing human reliability in manual assembly Aufsatz The following paper illustrates the conception of an Excel-based software tool developed to predict human error probabilities in manual assembly lines. In this regard, the paper clearifies how reliable risk analyses of manual work tasks can be carried out with the help of a software tool. Furthermore, to initiate a high user-friendliness, a high acceptance and a high level of dissemination, this paper deals with a Kano survey concerning customer requirements on the developed software tool. As a result, it will be examined how customer requirements on a software tool for the automated evaluation of human errors in manual assembly can be subdivided into basic requirements, performance requirements and enthusiasm requirements. The paper concludes with an approach to widen Kano's theory by suggesting a quantitative method to find out the weighted significance of costumers' requirements. open access Kern, Christian Refflinghaus, Robert doi:10.18421/IJQR12.04-04 Montage Handarbeit Menschliches Versagen Wahrscheinlichkeit Evaluation Softwarewerkzeug Verbraucherzufriedenheit Kano-Modell publishedVersion EISSN 1800-7473 Number 4 International journal for quality research (IJQR) 835-850 Volume 12 false
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