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Adapting Kano's Theory for weighting and implementing customers requirements on a software tool for assessing human reliability in manual assembly

dc.date.accessioned2021-04-15T11:22:40Z
dc.date.available2021-04-15T11:22:40Z
dc.date.issued2018
dc.identifierdoi:10.17170/kobra-202103243591
dc.identifier.urihttp://hdl.handle.net/123456789/12710
dc.language.isoengeng
dc.rightsNamensnennung-Nicht-kommerziell 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/*
dc.subjectmanual assembly operationseng
dc.subjecthuman error probabilityeng
dc.subjectsoftware-based evaluationeng
dc.subjectcustomer requirementseng
dc.subjectcustomer satisfactioneng
dc.subjectKano´s theoryeng
dc.subject.ddc620
dc.subject.ddc650
dc.titleAdapting Kano's Theory for weighting and implementing customers requirements on a software tool for assessing human reliability in manual assemblyeng
dc.typeAufsatz
dcterms.abstractThe following paper illustrates the conception of an Excel-based software tool developed to predict human error probabilities in manual assembly lines. In this regard, the paper clearifies how reliable risk analyses of manual work tasks can be carried out with the help of a software tool. Furthermore, to initiate a high user-friendliness, a high acceptance and a high level of dissemination, this paper deals with a Kano survey concerning customer requirements on the developed software tool. As a result, it will be examined how customer requirements on a software tool for the automated evaluation of human errors in manual assembly can be subdivided into basic requirements, performance requirements and enthusiasm requirements. The paper concludes with an approach to widen Kano's theory by suggesting a quantitative method to find out the weighted significance of costumers' requirements.eng
dcterms.accessRightsopen access
dcterms.creatorKern, Christian
dcterms.creatorRefflinghaus, Robert
dc.relation.doidoi:10.18421/IJQR12.04-04
dc.subject.swdMontageger
dc.subject.swdHandarbeitger
dc.subject.swdMenschliches Versagenger
dc.subject.swdWahrscheinlichkeitger
dc.subject.swdEvaluationger
dc.subject.swdSoftwarewerkzeugger
dc.subject.swdVerbraucherzufriedenheitger
dc.subject.swdKano-Modellger
dc.type.versionpublishedVersion
dcterms.source.identifierEISSN 1800-7473
dcterms.source.issueNumber 4
dcterms.source.journalInternational journal for quality research (IJQR)eng
dcterms.source.pageinfo835-850
dcterms.source.volumeVolume 12
kup.iskupfalse


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