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dc.date.accessioned2020-10-28T10:41:34Z
dc.date.available2020-10-28T10:41:34Z
dc.date.issued2020
dc.identifierdoi:10.17170/kobra-202010231997
dc.identifier.urihttp://hdl.handle.net/123456789/11902
dc.language.isoengeng
dc.publisherGITO Verlag
dc.subjecttrusteng
dc.subjectsmart personal assistanteng
dc.subjectconversational agenteng
dc.subjectliterature revieweng
dc.subjectresearch agendaeng
dc.subject.ddc300
dc.titleTrust in Smart Personal Assistants: A Systematic Literature Review and Development of a Research Agendaeng
dc.typeKonferenzveröffentlichung
dcterms.abstractSmart Personal Assistants (SPA) fundamentally influence the way individuals perform tasks, use services and interact with organizations. They thus bear an immense economic and societal potential. However, a lack of trust - rooted in perceptions of uncertainty and risk - when interacting with intelligent computer agents can inhibit their adoption. In this paper, we conduct a systematic literature review to investigate the state of knowledge on trust in SPAs. Based on a concept-centric analysis of 50 papers, we derive three distinct research perspectives that constitute this nascent field: user interface-driven, interaction-driven, and explanation-driven trust in SPAs. Building on the results of our analysis, we develop a research agenda to spark and guide future research surrounding trust in SPAs. Ultimately, this paper intends to contribute to the body of knowledge of trust in artificial intelligence-based systems, specifically SPAs. It does so by proposing a novel framework mapping out their relationship.eng
dcterms.accessRightsopen access
dcterms.creatorZierau, Naim
dcterms.creatorEngel, Christian
dcterms.creatorSöllner, Matthias
dcterms.creatorLeimeister, Jan Marco
dc.publisher.placeBerlin
dc.relation.doidoi:10.30844/wi_2020_a7-zierau
dc.subject.swdComputerunterstütztes Lernenger
dc.subject.swdVertrauenger
dc.subject.swdForschungsplanungger
dc.type.versionpublishedVersion
dcterms.event.date2020-03
dcterms.event.placePotsdam
dcterms.source.collectionEntwicklungen, Chancen und Herausforderungen der Digitalisierung. Band 1: Proceedings der 15. Internationalen Tagung Wirtschaftsinformatik 2020ger
dcterms.source.editorGronau, Norbert
dcterms.source.editorHeine, Moreen
dcterms.source.editorKrasnova, Hanna
dcterms.source.editorPousttchi, Key
dcterms.source.identifierISBN 978-3-95545-335-0
dcterms.source.pageinfo99-114
kup.iskupfalse
dcterms.event15. Internationalen Tagung Wirtschaftsinformatik 2020ger


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