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Date
2015-12-08
Author
Söllner, MatthiasHoffmann, AxelLeimeister, Jan Marco
Subject
300  Social sciences  VertrauenInformationssystemProviderBenutzer
URI
doi:10.17170/kobra-202010231992

doi:10.1057/ejis.2015.17
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Aufsatz

Why different trust relationships matter for information systems users

Abstract
Technology acceptance research has shown that trust is an important factor fostering use of information systems (IS). As a result, numerous IS researchers have studied factors that build trust in IS. However, IS research on trust has mainly focused on the trust relationship between the user and the IS itself, largely neglecting that other targets of trust might also drive IS use from a user’s point of view. Accordingly, we investigate the importance of different targets of trust in IS use. Therefore, we use the concept of a network of trust and identify four different targets of trust that are prevalent from a user’s point of view. Afterwards, we develop our research model and evaluate it using a free simulation experiment. The results show that multiple targets of trust are important in the context of IS use. In particular, we highlight the importance of a second target – trust in the provider – which is equally important as trust in the IS itself. Consequently, IS providers should focus not only on fostering users’ trust in their IS but also on positioning themselves as trustworthy providers. In addition, we show that a third target – trust in the Internet – has significant indirect effects on multiple constructs that impact IS use.
Citation
In: European Journal of Information Systems  Volume 25 / Issue 3 (2015-12-08) , S. 274-287 ; EISSN 1476-9344
Additional Information
Im Origninal: Creative Commons Attribution 3.0 Unported (CC BY 3.0)
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Publikationen  (Wirtschaftsinformatik)
Citation
@article{doi:10.17170/kobra-202010231992,
   author={Söllner, Matthias and Hoffmann, Axel and Leimeister, Jan Marco},
   title={Why different trust relationships matter for information systems users},
   journal={European Journal of Information Systems},
   year={2015}
}
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2020-10-28T11:43:36Z
2020-10-28T11:43:36Z
2015-12-08
doi:10.17170/kobra-202010231992
http://hdl.handle.net/123456789/11903
Im Origninal: Creative Commons Attribution 3.0 Unported (CC BY 3.0)
eng
Namensnennung 4.0 International
http://creativecommons.org/licenses/by/4.0/
trust
multiple targets of trust
free simulation experiment
network of trust
trust in the information system
trust in the provider
300
Why different trust relationships matter for information systems users
Aufsatz
Technology acceptance research has shown that trust is an important factor fostering use of information systems (IS). As a result, numerous IS researchers have studied factors that build trust in IS. However, IS research on trust has mainly focused on the trust relationship between the user and the IS itself, largely neglecting that other targets of trust might also drive IS use from a user&rsquo;s point of view. Accordingly, we investigate the importance of different targets of trust in IS use. Therefore, we use the concept of a network of trust and identify four different targets of trust that are prevalent from a user&rsquo;s point of view. Afterwards, we develop our research model and evaluate it using a free simulation experiment. The results show that multiple targets of trust are important in the context of IS use. In particular, we highlight the importance of a second target &ndash; trust in the provider &ndash; which is equally important as trust in the IS itself. Consequently, IS providers should focus not only on fostering users&rsquo; trust in their IS but also on positioning themselves as trustworthy providers. In addition, we show that a third target &ndash; trust in the Internet &ndash; has significant indirect effects on multiple constructs that impact IS use.
open access
S&ouml;llner, Matthias
Hoffmann, Axel
Leimeister, Jan Marco
doi:10.1057/ejis.2015.17
Vertrauen
Informationssystem
Provider
Benutzer
publishedVersion
EISSN 1476-9344
Issue 3
European Journal of Information Systems
274-287
Volume 25
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Namensnennung 4.0 International
Except where otherwise noted, this item's license is described as Namensnennung 4.0 International