Datum
2020Metadata
Zur Langanzeige
Konferenzveröffentlichung
SPAM – A Process Model for Developing Smart Personal Assistants
Zusammenfassung
Information technology capabilities are growing at an impressive pace and increasingly overstrain the cognitive abilities of users. User assistance systems such as online manuals try to help the user in handling these systems. However, there is strong evidence that traditional user assistance systems are not as effective as intended. With the rise of smart personal assistants, such as Amazon’s Alexa, user assistance systems are becoming more sophisticated by offering a higher degree of interaction and intelligence. This study proposes a process model to develop Smart Personal Assistants. Using a design science research approach, we first gather requirements from Smart Personal Assistant designers and theory, and later evaluate the process model with developing an Amazon Alexa Skill for a Smart Home system. This paper contributes to the existing user assistance literature by offering a new process model on how to design Smart Personal Assistants for intelligent systems.
Zitierform
In: Hawaii International Conference on System Sciences 2020 (Hrsg.): Proceedings of the 53rd Annual Hawaii International Conference on System Sciences. ScholarSpace: Honolulu, Hawaii 2020, S. 261-270; ISBN 978-0-9981331-3-3Zitieren
@inproceedings{doi:10.17170/kobra-202010302035,
author={Winkler, Rainer and Elshan, Edona and Söllner, Matthias and Leimeister, Jan Marco},
title={SPAM – A Process Model for Developing Smart Personal Assistants},
booktitle={Proceedings of the 53rd Annual Hawaii International Conference on System Sciences},
year={2020}
}
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2020-11-02T11:23:11Z 2020-11-02T11:23:11Z 2020 doi:10.17170/kobra-202010302035 http://hdl.handle.net/123456789/11913 eng ScholarSpace Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ advanced user assistance system Amazon Alexa design science research process model smart personal assistant 004 SPAM – A Process Model for Developing Smart Personal Assistants Konferenzveröffentlichung Information technology capabilities are growing at an impressive pace and increasingly overstrain the cognitive abilities of users. User assistance systems such as online manuals try to help the user in handling these systems. However, there is strong evidence that traditional user assistance systems are not as effective as intended. With the rise of smart personal assistants, such as Amazon’s Alexa, user assistance systems are becoming more sophisticated by offering a higher degree of interaction and intelligence. This study proposes a process model to develop Smart Personal Assistants. Using a design science research approach, we first gather requirements from Smart Personal Assistant designers and theory, and later evaluate the process model with developing an Amazon Alexa Skill for a Smart Home system. This paper contributes to the existing user assistance literature by offering a new process model on how to design Smart Personal Assistants for intelligent systems. open access Winkler, Rainer Elshan, Edona Söllner, Matthias Leimeister, Jan Marco Honolulu, Hawaii doi:10.24251/HICSS.2020.033 Assistenzsystem Amazon Alexa Designwissenschaft <Informatik> publishedVersion 2020-01 Wailea, Hawaii Proceedings of the 53rd Annual Hawaii International Conference on System Sciences Hawaii International Conference on System Sciences 2020 ISBN 978-0-9981331-3-3 261-270 false Hawaii International Conference on System Sciences 2020
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