Aufsatz
Development of a Passenger Assistance System to Increase the Attractiveness of Local Public Transport
Abstract
In this paper, we present a concept for an assistance system for public transport passengers currently being developed for Kassel, Germany, and its surrounding area. The assistance system aims at increasing the attractiveness of local public transport by reducing barriers to use, thus promoting sustainable travel behavior. Three main barriers were identified: crowded vehicles, missed connections, and inconveniences in the transportation of shopping bags and luggage. To tackle these issues, three assistance system services were conceptualized: the occupancy rate informing passengers about the occupancy level of vehicles, the transfer connection monitor and secure system giving passengers the option to communicate transfer connection requests, and the delivery service allowing the use of public transport while shopping without the need to transport purchased goods. The three services are presented in detail along with the user interfaces they will be integrated into. Moreover, for the further implementation of the assistance system, a user requirement analysis is outlined. We finally give an overview and outlook regarding the implementation and evaluation of the concept in laboratory studies and a one-year field study.
Sponsorship
Gefördert durch den Publikationsfonds der Universität KasselCitation
@article{doi:10.17170/kobra-202204206052,
author={Faulhaber, Anja K. and Hegenberg, Jens and Kahnt, Sophie Elise and Lambrecht, Franz and Leonhäuser, Daniel and Saake, Stefan and Wehr, Franka and Schmidt, Ludger and Sommer, Carsten},
title={Development of a Passenger Assistance System to Increase the Attractiveness of Local Public Transport},
journal={Sustainability},
year={2022}
}
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3000 Faulhaber, Anja K.
3010 Hegenberg, Jens
3010 Kahnt, Sophie Elise
3010 Lambrecht, Franz
3010 Leonhäuser, Daniel
3010 Saake, Stefan
3010 Wehr, Franka
3010 Schmidt, Ludger
3010 Sommer, Carsten
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5550 {{Öffentlicher Personennahverkehr}}
5550 {{Nachhaltigkeit}}
5550 {{Mobilität}}
5550 {{Assistenzsystem}}
5550 {{Auslastung}}
5550 {{Prognose}}
5550 {{Fahrgastinformation}}
7136 ##0##http://hdl.handle.net/123456789/13789
<resource xsi:schemaLocation="http://datacite.org/schema/kernel-2.2 http://schema.datacite.org/meta/kernel-2.2/metadata.xsd"> 2022-04-26T12:31:48Z 2022-04-26T12:31:48Z 2022-03-22 doi:10.17170/kobra-202204206052 http://hdl.handle.net/123456789/13789 Gefördert durch den Publikationsfonds der Universität Kassel eng Namensnennung 4.0 International http://creativecommons.org/licenses/by/4.0/ public transport sustainable mobility assistance system occupancy forecast passenger information 380 620 Development of a Passenger Assistance System to Increase the Attractiveness of Local Public Transport Aufsatz In this paper, we present a concept for an assistance system for public transport passengers currently being developed for Kassel, Germany, and its surrounding area. The assistance system aims at increasing the attractiveness of local public transport by reducing barriers to use, thus promoting sustainable travel behavior. Three main barriers were identified: crowded vehicles, missed connections, and inconveniences in the transportation of shopping bags and luggage. To tackle these issues, three assistance system services were conceptualized: the occupancy rate informing passengers about the occupancy level of vehicles, the transfer connection monitor and secure system giving passengers the option to communicate transfer connection requests, and the delivery service allowing the use of public transport while shopping without the need to transport purchased goods. The three services are presented in detail along with the user interfaces they will be integrated into. Moreover, for the further implementation of the assistance system, a user requirement analysis is outlined. We finally give an overview and outlook regarding the implementation and evaluation of the concept in laboratory studies and a one-year field study. open access Faulhaber, Anja K. Hegenberg, Jens Kahnt, Sophie Elise Lambrecht, Franz Leonhäuser, Daniel Saake, Stefan Wehr, Franka Schmidt, Ludger Sommer, Carsten doi:10.3390/su14074151 Öffentlicher Personennahverkehr Nachhaltigkeit Mobilität Assistenzsystem Auslastung Prognose Fahrgastinformation publishedVersion eissn:2071-1050 Issue 7 Sustainability Volume 14 false 4151 </resource>
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