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Callcenter: Mitarbeiterkontrollen auf dem datenschutzrechtlichen Prüfstand
(2010-05-07)
Callcenter spielen in der heutigen Zeit eine bedeutende Rolle in der Kundenkommunikation. Für die Betreiber der Callcenter ist dabei der Umgang mit Kundendaten selbstverständlich; dasselbe gilt oftmals in Bezug auf die Daten ihrer Mitarbeiter, die bei der Telekommunikation anfallen. Das Persönlichkeitsrecht der Arbeitnehmer schränkt den zulässigen Umgang mit solchen Daten jedoch stark ein. Der vorliegende Beitrag behandelt – insbesondere unter Berücksichtigung des seit 1. September 2009 geltenden § 32 BDSG zum ...
Aufsatz
Output 5 ― Evaluation-Tool
(2017)
Purpose – The purpose of this report is to study the success of short-term intensive study programmes (ISPs) over the short-term perspective and highlight additional lessons for students which might be missed without the experience of working face-to-face on sophisticated tasks in multicultural teams.
Approach/ Methodology – The evaluation of our ISPs was conducted using a quantitative methodology, via questionnaires given to students at the beginning, the middle and at the end of a course. The questionnaire development ...
Aufsatz
Uncertainty and Speculators in an Auction for Emissions Permits
(Springer, 2016-04-16)
Auctions have become popular as means of allocating emissions permits in the emissions trading schemes developed around the world. Mostly, only a subset of the regulated polluters participate in these auctions along with speculators, creating a market with relatively few participants and, thus, incentive for strategic bidding. I characterize the bidding behavior of the polluters and the speculators, examining the effect of the latter on the profits of the former and on the auction outcome. It turns out that in addition ...
Aufsatz
An Experimental Investigation into ‘Pledge and Review’ in Climate Negotiations
(Springer Netherlands, 2016-06-06)
A novelty of the new Paris Agreement is the inclusion of a process for assessment and review of countries’ nationally determined pledges and contributions. The intent is to reveal whether similar countries are making comparable pledges, whether the totality of such pledges will achieve the global goal, and whether, over the coming years, the contributions actually made by countries will equal or exceed their pledges. The intent is also to provide an opportunity for countries to express their approval, or disapproval, ...
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Cooperating to avoid catastrophe
(Nature Publishing Group, 2018-07-09)
Aufsatz
Trust
(2016-10)
Trust is the enabler of social interaction. Although the origins of research on trust traditionally lie outside the Information Systems (IS) domain, the importance of trust for IS research rapidly grew in the late 1990s, and it is still growing with the increasing ubiquity and advancement of technology in organizations, virtual teams, online markets, and user-technology interactions. Theoretically, the central role of trust is tied to the growing social change that Information and Communication Technology (ICT) has ...
Aufsatz
Individual Appropriation of Learning Management Systems — Antecedents and Consequences
(2017-01-10)
IT support in the learning process constitutes a key factor for the success of innovative teaching/learning scenarios. To ensure learning success in innovative teaching/learning scenarios, learners need to faithfully apply learning management systems (LMS). However, we lack theoretical insights into which factors affect whether they do so. To help solve this issue, we first used adaptive structuration theory to identify antecedents and consequences regarding faithful LMS appropriation and embed them into a theoretical ...
Aufsatz
Sustainability Tensions in Supply Chains: A Case Study of Paradoxes and Their Management
(2018-02-06)
The comprehensive coverage of sustainability issues in a supply chain incurs goal conflicts—i.e., sustainability tensions—and is often limited by market characteristics, such as the availability of sustainable materials and services. While the mainstream business is prioritizing economic goals, a number of entrepreneurs are trying to move forward to more sustainable business practices for their own company and their supply chain. Fairphone represents such a case in the electronics industry, which is openly communicating ...
Aufsatz
QEE-Hessen: ein kombiniertes Verfahren für die Externe Evaluation von selbstständigen Schulen in Hessen
(2012-03-23)
Mit der Einführung von Qualitätsmanagementsystemen an Beruflichen Schulen stellt sich für die externe Evaluation (Breitbandevaluation) die Herausforderung, verstärkt auf jene Aspekte einzugehen, die traditionell in den Bereich der Metaevaluation des Qualitätsmanagements (QM) gehören. So müssen sich in Hessen die Schulen, die sich für die nach dem 2011 novellierten Hessischen Schulgesetz ermöglichte Selbstständigkeit entscheiden, ein QM-System einführen. Erfolgt dies auf der Basis des Q2E-Modells, ist vorgesehen, ihnen ...