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Unleashing the Potential of Conversational Agents for Course Evaluations: Empirical Insights from a Comparison with Web Surveys
(Association for Information Systems, 2020)
Recent advances in Natural Language Processing (NLP) bear the opportunity to design new forms of human-computer interaction with conversational interfaces. However, little is known about how these interfaces change the way users respond in online course evaluations. We aim to explore the effects of conversational agents (CAs) on the response quality of online course evaluations in education compared to the common standard of web surveys. Past research indicates that web surveys come with disadvantages, such as poor ...
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SPAM – A Process Model for Developing Smart Personal Assistants
(ScholarSpace, 2020)
Information technology capabilities are growing at an impressive pace and increasingly overstrain the cognitive abilities of users. User assistance systems such as online manuals try to help the user in handling these systems. However, there is strong evidence that traditional user assistance systems are not as effective as intended. With the rise of smart personal assistants, such as Amazon’s Alexa, user assistance systems are becoming more sophisticated by offering a higher degree of interaction and intelligence. ...
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Towards a Technique for Modeling New Forms of Collaborative Work Practices – The Facilitation Process Model 2.0
(University of Hawaii at Manoa, Hamilton Library, ScholarSpace, 2020)
Collaboration Engineering (CE) is an approach for the design and deployment of repeatable collaborative work practices that can be executed by practitioners themselves without the ongoing support of external collaboration professionals. A key design activity in CE concerns modeling current and future collaborative work practices. CE researchers and practitioners have used the Facilitation Process Model (FPM) technique. However, this modeling technique suffers from a number of shortcomings to model contemporary ...
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Unlocking Transfer Learning in Argumentation Mining: A Domain-Independent Modelling Approach
(GITO Verlag, 2020)
Argument identification is the fundamental block of every Argumentation Mining pipeline, which in turn is a young upcoming field with multiple applications ranging from strategy support to opinion mining and news fact-checking. We developed a model, which is tackling the two biggest practical and academic challenges of the research field today. First, it addresses the lack of corpus-agnostic models and, second, it tackles the problem of human-labor-intensive NLP models being costly to develop. We do that by suggesting ...
Konferenzveröffentlichung
Systematische Entwicklung eines Lerntools zur Erhöhung der Argumentationsfähigkeiten von Studierenden
(GITO Verlag, 2020)
Die Digitalisierung führt zu neuen Anforderungen an Fähigkeiten und Kenntnissen, die Studierende in ihrem zukünftigen Berufsleben benötigen. Metakognitive Lernkompetenzen und Higher Order Thinking Skills werden dabei immer wichtiger, um Herausforderungen der Zukunft zu lösen. Eine Unterklasse dieser Fähigkeiten, die wesentlich zu Kommunikation, Kollaboration und Problemlösung beiträgt, ist die Fähigkeit, strukturiert und reflektierend zu argumentieren. Bildungseinrichtungen haben jedoch Schwierigkeiten, die für die ...
Konferenzveröffentlichung
Using Smart Personal Assistants for Online Learning Activities: What benefits can we expect?
(GITO Verlag, 2020)
With the increasing popularity of massive open online courses, universities are able to reach a wider audience without restriction and for comparably low costs. However, in these learning environments, educators are hardly able to offer individual support to their learners. According to learning theory, the lack of individual support in online learning environments can considerably limit learning success. In our paper, we argue that new emerging Smart Personal Assistants (SPAs) have the capabilities to address this ...