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Internal Crowd Work, Empowerment, and Agility
(kassel university press, 2024)
In a rapidly changing business environment, organizational agility has become a critical factor for companies seeking to enhance adaptability and competitiveness. This dissertation explores the untapped potential of Internal Crowd Work (ICW) as an innovative and agile form of work organization. Employing a multimethod research approach that includes case studies, a mixed-methods approach, and design science research, this work investigates the characteristics of ICW’s work organization and its impact on employees and ...