Purpose – This report provides a comprehensive overview of the needs and wishes of entrepreneurs and contrasts them with the spectrum of services and support offered by start-up centres and chambers of commerce who participated in this study. Design/methodology/approach – The paper uses a qualitative research approach. In total, we conducted 57 in-depths interviews with entrepreneurs, start-up centres and the chambers of commerce of eight European countries. Data analysis covers pattern matching and case comparison. Findings – The findings reveal a mismatch of the expected support activities offers and recognition of available offers. This indicates either a lack of awareness by the entrepreneurs or untargeted communication of the advice, consultation and support offered by start-up centres and chambers of commerce. In addition, we outline that the formulated needs and wishes for additional support frequently correspond to already available offers. Originality/value – This research assesses how start-up centres and chambers of commerce can tailor their services to the needs and expectations of entrepreneurs. In addition, the international comparison broadens the perspective on how the communication and networking between European start-ups, start-up centres and chambers of commerce enhances local entrepreneurial ecosystems.

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Sponsor
The ERASMUS+ grant program of the European Union under grant no. 2014-1-DE01-KA203-00624 has funded the creation of the resource. Neither the European Commission nor the project's national funding agency DAAD are responsible for the content or liable for any losses or damage resulting of the use of these resources
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@article{urn:nbn:de:hebis:34-2017081853269,
  author    ={Zulauf, Katrin and Wagner, Ralf and Sanchez Bengoa, Dolores and Kaufmann, Hans-Rüdiger and Trevisan, Italo and Cubero Dudinskaya, Emilia and Hagen, Birgit and Ganassali, Stephane and Papp, Judit and Van Berkel, Johan and Van der Veen, Gerrita and Rajala, Arto and Hermannsdóttir, Auður and Zink, Lisa},
  title    ={Report for Chambers of Commerce and Start-up Centres},
  copyright  ={https://rightsstatements.org/page/InC/1.0/},
  language ={en},
  year   ={2017-08-18}
}