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Datum
2019
Autor
Rietsche, RomanFrei, DanielStöckli, EmanuelSöllner, Matthias
Schlagwort
004  Informatik  ProduktbewertungRezensionVertrauenswürdigkeit
URI
doi:10.17170/kobra-202104153673
Metadata
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Konferenzveröffentlichung

Not All Reviews are Equal - a Literature Review on Online Review Helpfulness

Zusammenfassung
The amount of online reviews is growing significantly. Between 2014 and 2017, the number of reviews for TripAdvisor grew by 300% and for Yelp by 208%. However, not all online reviews are equally valuable. Some reviews are perceived to be more helpful or trustworthy then others. Hence, plethora of scholars have investigated the role of online reviews and researched factors and characteristics determining its helpfulness. Nevertheless, mixed findings were found. Consequently, the purpose of our paper is to present a holistic and representative analysis of the literature on factors indicating the helpfulness of online reviews. In total, we analyzed 81 journal articles and inductively created a framework resulting in four dimensions: review-related factors, reviewer-related factors, reader related factors and environment-related factors. The results reveled that researchers mainly focused on factors of the first two dimensions and that the findings are inconsistent and need to be further researched in the future.
Zitierform
In: European Conference on Information Systems (Hrsg.):  Proceedings of the 27th European Conference on Information Systems (ECIS). Association for Information Systems:    2019,  S. ;  ISBN 978-1-7336325-0-8
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@inproceedings{doi:10.17170/kobra-202104153673,
   author={Rietsche, Roman and Frei, Daniel and Stöckli, Emanuel and Söllner, Matthias},
   title={Not All Reviews are Equal - a Literature Review on Online Review Helpfulness},
   booktitle={Proceedings of the 27th European Conference on Information Systems (ECIS)},
   year={2019}
}
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2021-04-28T09:36:16Z
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http://hdl.handle.net/123456789/12750
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Association for Information Systems
Urheberrechtlich gesch&uuml;tzt
https://rightsstatements.org/page/InC/1.0/
online reviews
review helpfulness
literature review
research agenda
co-topic analysis
004
Not All Reviews are Equal - a Literature Review on Online Review Helpfulness
Konferenzver&ouml;ffentlichung
The amount of online reviews is growing significantly. Between 2014 and 2017, the number of reviews for TripAdvisor grew by 300% and for Yelp by 208%. However, not all online reviews are equally valuable. Some reviews are perceived to be more helpful or trustworthy then others. Hence, plethora of scholars have investigated the role of online reviews and researched factors and characteristics determining its helpfulness. Nevertheless, mixed findings were found. Consequently, the purpose of our paper is to present a holistic and representative analysis of the literature on factors indicating the helpfulness of online reviews. In total, we analyzed 81 journal articles and inductively created a framework resulting in four dimensions: review-related factors, reviewer-related factors, reader related factors and environment-related factors. The results reveled that researchers mainly focused on factors of the first two dimensions and that the findings are inconsistent and need to be further researched in the future.
open access
Rietsche, Roman
Frei, Daniel
St&ouml;ckli, Emanuel
S&ouml;llner, Matthias
Produktbewertung
Rezension
Vertrauensw&uuml;rdigkeit
publishedVersion
2019-06
Stockholm &amp; Uppsala, Sweden
Proceedings of the 27th European Conference on Information Systems (ECIS)
European Conference on Information Systems
ISBN 978-1-7336325-0-8
false
27th European Conference on Information Systems (ECIS)
Research Paper 58
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Urheberrechtlich geschützt