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Dissertation
Organizational resilience
(2020)
Typical terms in organizational resilience definitions are maintenance of positive adjustment or bouncing back. They are very vague and need further specification if they are to be understood. At the beginning of my dissertation in 2016 there were hardly any comprehensive conceptual articles and review papers. Now, in 2020, there are some good conceptual articles (Darkow, 2019; Duchek, 2019; Linnenluecke, 2017; Williams et al., 2017) yet few empirical studies (van der Vegt, Essens, Wahlstrom, & Georg, 2015), which ...
Konferenzveröffentlichung
The acceptance of mobile payments in the German retail market
(National University of Political Studies and Public Administration (SNSPA), Faculty of ManagementTritonic, 2016)
The acceptance of mobile payments is one of the research challenges of high strategic relevance in retailing. Most of the previous studies of mobile payment field focus on consumers’ opinions, expectations and concerns to assess their acceptance of mobile payment systems. The financial transactions’ complementing party – the merchants – who also needed to accept and, therefore, to implement mobile payment technologies is considered in this study. The purpose of this study is to enhance an existing research framework, ...
Konferenzveröffentlichung
Unleashing the Potential of Conversational Agents for Course Evaluations: Empirical Insights from a Comparison with Web Surveys
(Association for Information Systems, 2020)
Recent advances in Natural Language Processing (NLP) bear the opportunity to design new forms of human-computer interaction with conversational interfaces. However, little is known about how these interfaces change the way users respond in online course evaluations. We aim to explore the effects of conversational agents (CAs) on the response quality of online course evaluations in education compared to the common standard of web surveys. Past research indicates that web surveys come with disadvantages, such as poor ...
Aufsatz
Rechtsverträgliche und qualitätszentrierte Gestaltung für "KI made in Germany"
(2020-02-21)
Künstlich intelligente (KI) Systeme erfreuen sich immer größerer Beliebtheit. Insbesondere smarte persönliche Assistenten (SPAs) von Amazon, Google und vielen weiteren verzeichnen ein stetiges Marktwachstum. Den vielfältigen Potenzialen dieser KI-Systeme stehen jedoch auch zahlreiche Risiken gegenüber. Berichte von Datenpannen und -lecks häufen sich und haben bei Nutzern eine zunehmende Skepsis zur Folge, was zu einem gespaltenen Bild von KI in der Gesellschaft beiträgt. Diesem Problem stellt sich das Forschungsprojekt ...
Aufsatz
Der Kunde im Fokus
(2011)
Der Wandel der Kommunikationsgewohnheiten in Verbindung mit den modernen technischen Möglichkeiten sozialer Medien erschwert die Umsetzung integrierter Kommunikationskonzepte erheblich. Zum einen zeigen die einschlägigen Statistiken, etwa die Media-Analyse, dass die Reichweitenerosionen vieler etablierter Push-Medien, insbesondere TV, Zeitungen und Zeitschriften, noch nicht abgeschlossen sind. Zum anderen gewinnen die Pull-Medien an Relevanz, die sich sowohl in steigender Nutzungsdauer durch die Rezipienten in ihrem ...
Dissertation
Stakeholder management in sustainable supply chains
(2022-03)
This dissertation examines stakeholder management in the context of sustainable supply chain management. Since ecological deterioration and social discrepancy keep increasing, sustainability is considered one of the most significant challenges in our current time. Due to the growing public awareness of the environmental and social sustainability issues, multiple stakeholders drive the need to implement sustainability into SCs and hold the focal firms responsible for the actions of the entire SC. Stakeholder management ...
Konferenzveröffentlichung
SPAM – A Process Model for Developing Smart Personal Assistants
(ScholarSpace, 2020)
Information technology capabilities are growing at an impressive pace and increasingly overstrain the cognitive abilities of users. User assistance systems such as online manuals try to help the user in handling these systems. However, there is strong evidence that traditional user assistance systems are not as effective as intended. With the rise of smart personal assistants, such as Amazon’s Alexa, user assistance systems are becoming more sophisticated by offering a higher degree of interaction and intelligence. ...
Konferenzveröffentlichung
Alexa, Can You Help Us Solve This Problem? How Conversations With Smart Personal Assistant Tutors Increase Task Group Outcomes
(Association for Computing Machinery, 2019)
Despite a growing body of research about the design and use of Smart Personal Assistants, existing work has mainly focused on their use as task support for individual users in rather simple problem scenarios. Less is known about their ability to improve collaboration among multiple users in more complex problem settings. In our study, we directly compare 21 groups who either use a Smart Personal Assistant tutor or a human tutor when solving a problem task. The results indicate that groups interacting with Smart ...
Aufsatz
Process is King: Evaluating the Performance of Technology-mediated Learning in Vocational Software Training
(2018-09-01)
Technology-mediated learning (TML) is a major trend in education, since it allows to integrate the strengths of traditional- and IT-based learning activities. However, TML providers still struggle in identifying areas for improvement in their TML offerings. One reason for their struggles is inconsistencies in the literature regarding drivers of TML performance. Prior research suggests that these inconsistencies in TML literature might stem from neglecting the importance of considering the process perspective in ...
Aufsatz
A review of inter-firm relationship quality in supply chains
(2020-03-28)
Purpose – This paper aims to conduct a review of the recent literature on inter-firm relationship quality (RQ) in supply chain (SC) settings.
Design/methodology/approach – 100 English-language scientific publications on inter-firm RQ, published from 2006 to 2015 were selected and analyzed by using a content analysis approach.
Findings – The results of the frequency analysis map the antecedents, dimensions and consequences - particularly the performance and behavioral intentions of collaborating partners - of ...