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Teil eines Buches
Neue Medien im Kundendialog
(BusinessFORUM, 2011)
Kundendialoge im Web 2.0 sind erheblich anspruchsvoller als konventionelle Vorgehensweisen im E-Commerce und in den allseits etablierten Online-Shops. Vom Marketing-Buzzword im Jahr 2006 ist diese Kommunikationsform nun zu einem „Must" des zeitgemäßen Marketings avanciert. Allerdings bestehen Unsicherheiten hinsichtlich der Möglichkeiten und Grenzen einer Kundenkommunikation mit den Diensten des Web 2.0. Qualifizierte Budgetentscheidungen sind daher oft schwer zu treffen. Für alle Unternehmen und Organisationen wie ...
Aufsatz
Cultural Adaption of Hypermedia
(2012)
Culturally adapted hypermedia design attracts increasing scientific attention. Complementing the conventional human-computer interaction studies we investigate the current state of companies’ cultural adaptation of their websites. This study evaluates a sample of 215 websites with respect to design and navigational aspects. Subsequently, we discuss the possibilities of structuring hypermedia and enabling the adaptation to culturally bounded user expectations. Moreover, we introduce metrics for assessing navigational ...
Konferenzveröffentlichung
Designing a Conversational Agent as a Formative Course Evaluation Tool
(GITO Verlag, 2020)
Today’s graduating students face ever-changing environments when they enter their job life. Educational institutions must therefore continuously develop their course structure and content in order to prepare their students to be future employees. A very important means for developing the courses is the students’ course evaluations. Due to financial and organizational restrictions, these course evaluations are usually carried out quantitatively and at the end of the semester. However, past research has shown that this ...
Aufsatz
Is your Perception of "Luxury" Similar to Mine? A Concept Made of Absolute and Relative Features
(2015)
Luxury is a relative feature of goods and services. Despite the many empirical studies that have been conducted, marketing scholars have not agreed on a common definition or interpretation of the term "luxury" so far. This deficit causes improper interpretations and, thus, evokes a kind of growing conceptual confusion. Additionally, the increasing interest in luxury in recent years had contributed unintentionally to the ambiguity of the term. Advertising agencies consciously or unconsciously aim to take advantage of ...
Aufsatz
Linking entrepreneurial orientation to firm performance in a post-socialist market context: the case of Hungary
(2016)
Entrepreneurial orientation provoked the interest of numerous scholars as well as political and administrative decision-makers. Both start-ups and already established corporate entities are increasingly persecuting new opportunities, products, and business models in order to establish superiority above their competitive environment. The tendencies evince an optimist impact of entrepreneurial orientation on business performance, namely on financial performance. Beyond the aforementioned relationship, there are impulses ...
Konferenzveröffentlichung
A Conversational Agent to Improve Response Quality in Course Evaluations
(Association for Computing Machinery, 2020)
Recent advances in Natural Language Processing (NLP) bear the opportunity to design new forms of human-computer interaction with conversational interfaces. We hypothesize that these interfaces can interactively engage students to increase response quality of course evaluations in education compared to the common standard of web surveys. Past research indicates that web surveys come with disadvantages, such as poor response quality caused by inattention, survey fatigue or satisficing behavior. To test if conversational ...
Teil eines Buches
Brands and branding in the non-profit sector − theoretical overview and discussion
(Publishing House of the University of Economics, 2015)
Branding has been acknowledged as a fundamental function for companies (e.g. Aaker & Shansby 1982: 56; Ambler et al. 2002: 13; Doyle 1990: 5; Gardner & Levy 1955; Grönroos 2007; Homer 2008; Keller 1993). A brand may be explained as an entirety of perceptions and feelings that consumers associate with a product/service recognized by a brand name. Included are aspects like distinctiveness (e.g., its packaging and logos), quality, performance, familiarity and user imagery (e.g. Batra, Ahuvia & Bagozzi 2012). Brands ...
Teil eines Buches
Identity and image dynamics – managing social exclusion in profitable way
(Publishing House of the University of Economics, 2015)
The above statement has long been established as the canonical view of economic reality, and it has only been a couple of years since we thoroughly started to contest and debate this world-view. Grasping this, we focus on two aspects about the above perception in detail: First, a suggestion to redefine the term ‘market’ in a more up-to-date fashion, second, the debunking of the suspicious correlation between ‘no money to spend’ and ‘no money to be made’.
Konferenzveröffentlichung
Ergebnisse und Redundanz in der Diskussion um eWOM: Eine kritische Literaturauswertung
(Universität Paderborn, 2014)
Electronic Word-Of-Mouth (eWOM) und Online Rezensionen (OR) werden als einer der Schlüsselfaktoren für erfolgreichen E-Commerce identifiziert. Jedoch sind die beeinflussenden Motivationsfaktoren für das Verfassen sowie das Lesen von OR bis heute gesamtheitlich nur unzureichend untersucht. Die vorliegende Literaturauswertung sammelt die bisherigen Forschungsergebnisse mit dem Ansatz, ein möglichst breites Bild der Motive für eWOM-Aktivitäten zu geben. Das Ergebnis der extensiven Literaturanalyse zeigt, dass für ...
Verschiedenartige Texte
References and appendix of "A review of inter-firm relationship quality in supply chains"
(2020)
In this document, we provide a list of references papers contained in our literature review-"A review of inter-firm relationship qality in supply chains" and a table of referenced papers for each analytic categories used for our evaluation of the papers selected for review.