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Aufsatz
Cultural Adaption of Hypermedia
(2012)
Culturally adapted hypermedia design attracts increasing scientific attention. Complementing the conventional human-computer interaction studies we investigate the current state of companies’ cultural adaptation of their websites. This study evaluates a sample of 215 websites with respect to design and navigational aspects. Subsequently, we discuss the possibilities of structuring hypermedia and enabling the adaptation to culturally bounded user expectations. Moreover, we introduce metrics for assessing navigational ...
Teil eines Buches
Neue Medien im Kundendialog
(BusinessFORUM, 2011)
Kundendialoge im Web 2.0 sind erheblich anspruchsvoller als konventionelle Vorgehensweisen im E-Commerce und in den allseits etablierten Online-Shops. Vom Marketing-Buzzword im Jahr 2006 ist diese Kommunikationsform nun zu einem „Must" des zeitgemäßen Marketings avanciert. Allerdings bestehen Unsicherheiten hinsichtlich der Möglichkeiten und Grenzen einer Kundenkommunikation mit den Diensten des Web 2.0. Qualifizierte Budgetentscheidungen sind daher oft schwer zu treffen. Für alle Unternehmen und Organisationen wie ...
Konferenzveröffentlichung
Post-crises response strategies: a combined model to manage brand crises
(National University of Political Studies and Public Administration (SNSPA), Faculty of ManagementTritonic, 2017)
Brand crises negatively affect customers’ perception of the brand’s ability to deliver expected functional or symbolic benefits. Post-crisis response strategies should be implemented to restore brand trust and diminish the effect of reputational threat, since these strategies act as critical determinants of the actual impact of the crisis on consumers’ evaluations and consequently on repurchase intentions. A categorization of the nature of the crisis, distinguishing between ‘performance-related’ and ‘values-related’ ...
Teil eines Buches
Kundenmanagement in wachsenden Märkten
(Eul Verlag, 2004)
Das Verhältnis von Kundennähe und Kundenzufriedenheit einerseits und Unternehmenserfolg andererseits ist in den jüngsten Forschungsanstrengungen zum Kundenmanagement vielfach geprüft und bestätigt worden (einen Überblick bieten Stauss (1999) und Krafft (2002). Die Umsetzung geeigneter Maßnahmen erfolgt im Rahmen des Relationship-Marketings als Alternative zum traditionellen Marketing-Mix-Management. Vielfach wird die Notwendigkeit des Wechsels hin zum Relationship-Marketing mit gesättigten Märkten und zunehmender ...
Konferenzveröffentlichung
How digitalization changes the internationalization of entrepreneurial firms: theoretical considerations and empirical evidence
(National University of Political Studies and Public Administration (SNSPA), Faculty of ManagementTritonic, 2017)
The internationalization of firms is predominantly analyzed and explained considering observations from a pre-digital business environment. Thus, the applicability to digital ways of doing business needs to be challenged. Recent literature on the internationalization of digital firms attempts to adapt existing international business literature to the digital market. However, these studies consider internet-based companies predominantly as a homogeneous group. It is a popular opinion, that digital internationalization ...
Aufsatz
Linking entrepreneurial orientation to firm performance in a post-socialist market context: the case of Hungary
(2016)
Entrepreneurial orientation provoked the interest of numerous scholars as well as political and administrative decision-makers. Both start-ups and already established corporate entities are increasingly persecuting new opportunities, products, and business models in order to establish superiority above their competitive environment. The tendencies evince an optimist impact of entrepreneurial orientation on business performance, namely on financial performance. Beyond the aforementioned relationship, there are impulses ...
Konferenzveröffentlichung
The acceptance of mobile payments in the German retail market
(National University of Political Studies and Public Administration (SNSPA), Faculty of ManagementTritonic, 2016)
The acceptance of mobile payments is one of the research challenges of high strategic relevance in retailing. Most of the previous studies of mobile payment field focus on consumers’ opinions, expectations and concerns to assess their acceptance of mobile payment systems. The financial transactions’ complementing party – the merchants – who also needed to accept and, therefore, to implement mobile payment technologies is considered in this study. The purpose of this study is to enhance an existing research framework, ...
Aufsatz
Output 5 ― Evaluation-Tool
(2017)
Purpose – The purpose of this report is to study the success of short-term intensive study programmes (ISPs) over the short-term perspective and highlight additional lessons for students which might be missed without the experience of working face-to-face on sophisticated tasks in multicultural teams.
Approach/ Methodology – The evaluation of our ISPs was conducted using a quantitative methodology, via questionnaires given to students at the beginning, the middle and at the end of a course. The questionnaire development ...
Teil eines Buches
Customizing multimedia with multi-trees
(Information Science Reference, 2009)
The navigational design comprises two components: the structure of the hypermed ia and the layout of user interfaces. The latter aspect is the focus of usability studies ( e.g., Falk & Sockel, 2005); whereas, the former is less frequently discussed in the literature and is given scent mention in lectures at universities or business schools. This article is mainly devoted to the former aspect, and:
• outlines the graph theoretic foundations for structuring hypermedia,
• introduces multi-trees forcustomizinghypermedia ...