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Konferenzveröffentlichung
Post-crises response strategies: a combined model to manage brand crises
(National University of Political Studies and Public Administration (SNSPA), Faculty of ManagementTritonic, 2017)
Brand crises negatively affect customers’ perception of the brand’s ability to deliver expected functional or symbolic benefits. Post-crisis response strategies should be implemented to restore brand trust and diminish the effect of reputational threat, since these strategies act as critical determinants of the actual impact of the crisis on consumers’ evaluations and consequently on repurchase intentions. A categorization of the nature of the crisis, distinguishing between ‘performance-related’ and ‘values-related’ ...
Konferenzveröffentlichung
How digitalization changes the internationalization of entrepreneurial firms: theoretical considerations and empirical evidence
(National University of Political Studies and Public Administration (SNSPA), Faculty of ManagementTritonic, 2017)
The internationalization of firms is predominantly analyzed and explained considering observations from a pre-digital business environment. Thus, the applicability to digital ways of doing business needs to be challenged. Recent literature on the internationalization of digital firms attempts to adapt existing international business literature to the digital market. However, these studies consider internet-based companies predominantly as a homogeneous group. It is a popular opinion, that digital internationalization ...
Aufsatz
CI im Einsatz: Technologien zur Informationssuche, -bewertung und -aufbereitung
(2007)
Die Suche nach neuen Trends und Entwicklungen in der Unternehmensumwelt bildet einen wesentlichen Erfolgsfaktor in der Competitive Intelligence (CI). Die Anforderungen an den Manager zur Erfüllung dieser Aufgabe sind allerdings hoch: Eine Vielzahl von unterschiedlichen Themenfeldern und Quellen muss in die Analyse miteinbezogen werden, um ein aussagekräftiges Bild über die Unternehmensumwelt zu erhalten. Dies ist vor allem im Hinblick auf die beschränkte Zeit und Informationsverarbeitungskapazitäten, die dem Manager ...
Teil eines Buches
Marketing research using multimedia technologies
(Information Science Reference, 2009)
This article aims to:
• Review the impact of applying multimedia technologies to classic marketing research problems.
• Present the different types of marketing research activities about the Internet as the most prominent application area of multimedia technologies.
• Discuss the use of multimedia in online surveys in comparison to the traditional paper-and-pencil approach.
The main contribution of the article is a discussion of advantages and challenges provided by innovative multimedia and network technologies ...
Teil eines Buches
Customizing multimedia with multi-trees
(Information Science Reference, 2009)
The navigational design comprises two components: the structure of the hypermed ia and the layout of user interfaces. The latter aspect is the focus of usability studies ( e.g., Falk & Sockel, 2005); whereas, the former is less frequently discussed in the literature and is given scent mention in lectures at universities or business schools. This article is mainly devoted to the former aspect, and:
• outlines the graph theoretic foundations for structuring hypermedia,
• introduces multi-trees forcustomizinghypermedia ...
Konferenzveröffentlichung
Same Same But Different? A Two-Foci Perspective on Trust in Information Systems
(ScholarSpace, 2020-01-07)
Trust is one of the most important factors driving the adoption and use of information systems. The goal of this paper is to provide a first evaluation of a conceptual piece claiming a) that users distinguish between their trust in an IS and the provider of this IS and b) that both kinds of trust are important for the success sustainable success of IS providers. To evaluate the claims, a research model is developed and evaluated using data of 234 students during the introduction of a new IS at an European university. ...
Teil eines Buches
Scanning multimedia business environments
(Information Science Reference, 2009)
The term environmental scanning (ES) refers to the way in which managers study their relevant business environment. More precisely, we define ES as both looking for and looking at information available in the business environment. These activities embrace all domains of gathering facts from external sources like competitive intelligence (Cl) and market research, but take a more holistic, integrative perspective by considering consumers, competitors, and the technological developments in same industry and different ...
Aufsatz
The Impact of Missing Values on PLS, ML and FIML Model Fit
(2020)
Structural equation modelling has become widespread in the marketing research domain due to the possibility of creating and investigating latent constructs. Today, several estimation methods are available, each with strengths and drawbacks. This study investigates how the established estimation methods of partial-least-squares (PLS), maximum likelihood (ML) and full-information maximum likelihood (FIML) perform with an increasing percentage of missing values (MVs). The research was conducted by investigating an adapted ...
Teil eines Buches
Kundenmanagement in wachsenden Märkten
(Eul Verlag, 2004)
Das Verhältnis von Kundennähe und Kundenzufriedenheit einerseits und Unternehmenserfolg andererseits ist in den jüngsten Forschungsanstrengungen zum Kundenmanagement vielfach geprüft und bestätigt worden (einen Überblick bieten Stauss (1999) und Krafft (2002). Die Umsetzung geeigneter Maßnahmen erfolgt im Rahmen des Relationship-Marketings als Alternative zum traditionellen Marketing-Mix-Management. Vielfach wird die Notwendigkeit des Wechsels hin zum Relationship-Marketing mit gesättigten Märkten und zunehmender ...
Dissertation
Accelerating Entrepreneurial Decision-Making Through Hybrid Intelligence
(2020)
Purpose: Previous studies revealed that around 75 percent of all start-ups fail at an early stage. One main reason for this tremendous failure rate is that entrepreneurs are typically confronted with high levels of uncertainty about the viability of their proposed business idea. Following this argumentation, entrepreneurial decision-making can be defined as complex decision-making problem under both risk and uncertainty. While risk includes quantifiable probabilities, uncertainty describes situations where neither ...